Tracking Your Order
Tracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on eToys.com may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the eToys.com website will not offer tracking information, but will still offer order status and other details.
Difference between Order Status and Tracking Information
Your Order Status is supplied by eToys.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Your Order History" on our website when it becomes available.
*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
Estimated Delivery Date Has Passed and You Have Not Received Your Order
Orders that are shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-888-883-8697.